cR
cherie R
1 reviews | Active since Sept 2015
11 Jul 2019, 16:12
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After being a valuable longstanding client of Vodacom, I am absolutely horrified at the lack of customer service/relations. I have been abroad for 3.7 months my monthly charges have come off and my monthly bill for airtime which I have paid for. This month they decided to penalize me for being out of the country by taking a full months worth of airtime off my account. On calling customer care I was told Vodacom has a business to run and if I didn't use it all they will take it. I explained that they have still received the payment for it so they in fact lost nothing. I'm not sure if this practice is even legal. **************** IN MY BOOK. As soon as contract up im looking for a new service provider.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Jul 2019, 16:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2019, 16:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jul 2019, 11:21Good day Cherie,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2019, 11:21
Official
Good day Cherie,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
cR
cherie R's updateReviewer Update
16 Jul 2019, 13:15Thank you Hello Peter for this platform. I did try Vodacom myself before writing the complaint, unfortunately with no success. I am now happy to report that Vodacom has made contact with me and will be reversing the debit of my airtime. They still stick with the view that it is there company policy re taking the airtime if you don't use it, even though you pay for it. I am however grateful that my query has been resolved.
cR
cherie R's update16 Jul 2019, 13:15
Reviewer Update
Thank you Hello Peter for this platform. I did try Vodacom myself before writing the complaint, unfortunately with no success. I am now happy to report that Vodacom has made contact with me and will be reversing the debit of my airtime. They still stick with the view that it is there company policy re taking the airtime if you don't use it, even though you pay for it. I am however grateful that my query has been resolved.