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Palesa M

1 reviews | Active since Jul 2020

30 Jul 2020, 15:30

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I bought airtime for R275 yesterday, made 2 calls that lasted less than 5 minutes put together and today I had R0. 00 balance airtime. When I call the call center the agent tells me it's because I did not have data so they use your airtime as data. Despite the fact that I have wifi at home, as long my mobile data is on they decide to use my airtime for data.

Really Vodacom????!!! I am new to Vodacom and you have just lost me as a customer!!!

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Replies (1)
Vodacom
Vodacom's reply31 Jul 2020, 07:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team