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Definitely the worse experience I have ever had. My husband recently took out a contract but has been battling to set up the email accounts he has on his phone. I arrived and was assisted by Lee. He told me that it will be R299.00 to set up the phone. I then left the phone with him and went to Woolworths. Returning 30min later, he then proceeded to inform me that he was finished and he started to ring the bill up. He was taking a while and I was confused but when he asked me to TAP and I did, I was in a rush as my son needed to be collected at school. when I arrived at the car I noticed he has billed me R1794.00 WTH is he billing me for??? That is half the phones amount? I called my husband totally freaked out and he then said he will sort it out. My husband came home and fetched the phone and the bill and proceeded to Vodacom. After lots of attitude Lee informed my husband its R299 per email account but the joke is the emails were not even set up correctly. They refused to even discuss or reason on the amount and he then was directed to Neville at the other store but with no avail it has been a week and no one has bothered to even call us. Disgusting definitely ****************. Thank Heavens I am with Cell C and I have never been asked to pay for any help given to me in their store. VODACOM this shop gives you a bad name. I am sure you have lost numerous clients due to this store.