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I took out a ****le on a business package out 7 days ago. According to Vodacom I should have coverage Since I have received the ****le I have had very limited (edge) or no coverage
I simply cannot use this for my business & it’s pointless to me as I have no coverage where I am located. I have not even paid my first installment but the consultant who I asked to cancel with Informed me that I need I will receive a cancellation quote
This is utterly disgusting. Vodacom is not keeping up to standard with their coverage but expect me to pay for a service that doesn’t work
Simple ****************
I expect Vodacom to cancel this contract immediately
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Dec 2018, 18:03Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2018, 18:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Dec 2018, 12:31Dear Jasmin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply26 Dec 2018, 12:31
Official
Dear Jasmin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. Regards Consumer Website Team(SA)
Best regards,