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I have been incorrectly charged for a handset from Vodacom since June 2017, totaling an amount of R2785.72 (R198.98*14months).

I have escalated this to vodacom numerous times and the tickets are being escalated then closed. I got through to vodacom solutions who was trying to assisting but are now not returning my calls or emails on the matter. They acknowledge the issue but nothing is being done about it.

A credit note was finally added to my invoice, only for it to be consumed by “equipment” charge from the ‘handset’ I don’t have. Now vodacom says I owe R4000+

Seems like no one knows what they are doing and it’s an easy way out to escalate a ticket then disappear. Can’t wait for this to be resolved so I can cancel my Vodacom contract. Trying to deal with Icasa but need some answers!