BM
Bafeletse M

1 reviews | Active since Jul 2018

06 Jul 2018, 19:17

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Vodacom called me told that I won a complimentary phone's that come with vouchers from verimark ,i asked the consultant repeatly if i will pay for the phones or the voucher and the consultant told me that i wont pay for anything its (complimentary ) the courier company delivered the phones at my work place with invoice stating that i must pay then I contacted client service 111 and I was told to go to verimark and verimark told go to vodacom I went to several branches still no assistance I called again however the recording is not available that confirms the new contract however the contract is in place and they have started to debit from my account. My contract was upgraded from R250-R800 without my authority.

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2018, 21:50
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,