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Item: Vodacom
Rating: 1
Author: Aimee Jansen van Vuuren

I topped up money on my phone and immediately bought a data bundle and a voice bundle and then still had airtime/money left over, and i have 300+ free sms's. The left over airtime is meant to be for when the bundles run out. Only Vodacom has been taking my money. I had R99 left after i bought the data and voice bundles; I now have R6. What did they take my money for? And because it's a top up, the usage doesn't show on my contract account.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Jun 2018, 14:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply28 Jun 2018, 14:22

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

29 Jun 2018, 11:56

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply29 Jun 2018, 11:56

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

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