VA
Vanessa A
1 reviews | Active since Dec 2013
02 Jun 2018, 13:15
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I requested my contract be cancelled on the 12th of May and it was completed on the 14th of May after paying the hefty cancellation fee of course. My contract was cancelled and the remaining balances were forfeited, so why was I billed again you ****** *******? I’m changing my network all together you are not getting anymore of my money ****bags!
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Vodacom's replyOfficial
03 Jun 2018, 12:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2018, 12:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,