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Item: Vodacom
Rating: 1
Author: Claudia M

Vodacom agents called my husbabd and ofeered him two contracts which were supposed to be top up but one was made to be open contract without him knowing and now we are supposed to pay thiusands of rands for sometging we didnt know of.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

30 May 2018, 06:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply30 May 2018, 06:15

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

30 May 2018, 09:55

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,

Vodacom's reply30 May 2018, 09:55

Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah

Best regards,

Claudia M's updateReviewer Update

05 Jun 2018, 21:15

Don't lie please,If the matter has been resolved then i would have my money back in my account because i won't pay for something i didnt ask for.I WANT MY MONEY BACK PKEASE,I DID NOT ASK FOR YOUR OPEN CONTRACT SO I WONT PAY THOUSANDS FOR THEM.BRING MY MONRY BACK AND STOP LYING PLEASE!!!

Claudia M's update05 Jun 2018, 21:15

Reviewer Update

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