MB
Monique B

1 reviews | Active since Jan 2012

29 May 2018, 09:18

****************

I Took out a Smart S Top up Contract July 2017, for an amount of R348.50 over a 24 month term. Come April with the 1% VAT increase to 15%, contract amount went up to R351.58. All in order. No please remember, this is a top up contract. Come May 2018, Vodacom deduct R398.58. A R47 increase!! When calling Vodacom, this is an "adjustment" yet I was not consulted or informed.so what it comes down to, if vodacom wants to give a bonus to somebody, "oh, lets just adjust this contract amount"

This is **************** and unacceptable.

0
Replies (2)
MB
Monique B's update29 May 2018, 09:28
Reviewer Update
Waiting for the Vodacom copy and paste response...
Vodacom
Vodacom's reply29 May 2018, 10:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,