1 reviews | Active since Jan 2012
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I Took out a Smart S Top up Contract July 2017, for an amount of R348.50 over a 24 month term. Come April with the 1% VAT increase to 15%, contract amount went up to R351.58. All in order. No please remember, this is a top up contract. Come May 2018, Vodacom deduct R398.58. A R47 increase!! When calling Vodacom, this is an "adjustment" yet I was not consulted or informed.so what it comes down to, if vodacom wants to give a bonus to somebody, "oh, lets just adjust this contract amount"
This is **************** and unacceptable.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
