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On calling to CANCEL my phone contract, I was **** to by Vodacom in order to get me to upgrade same contract. I was promised FREE caller ID yet CHARGED for it ever since. I was also being charged the previous contract amount following the upgrade, albeit the new contract being substantially cheaper. Since then it's been a MARATHON of calls made by myself to Vodacom to CANCELL the contract due to NON DISCLOSURE since the Consumer Act & Information Act states that there should be NO HIDDEN fees/charges/clauses/terms but that instead everything be made totally TRANSPARENT to the consumer. I have spend hours at length during EVERY call (being transferred from A -Z/pillar to post) to try & gain some resolve, but to NO avail. Even though Vodacom CONCEDED to owing ME a CREDIT, I am NOW being told that accounts department has placed a note on the system that the account is in arrears and just left the matter ignored!!!! NOT one person bothered to revert to me, even as much as to inform me of same! Monies are debited from my account EVERY SINGLE month on the 01st, even in excess to that which is DUE to Vodacom (as confirmed on previous call) & as bank statements reflect, so I find this further insulting, demeaning & angering especially given my impeachable credit rating AND the fact that THEY have beguiled ME & EXPLOITED ME! I HATE this company who does NOT deserve my business! Just spoken to team leader, Jenny who can not make sense of it all! Are these people just a bunch of lying *******??? I have been toyed with for months now and seriously can't stomach dealing with this despicable company which I hold THREE contracts with and intend to terminate ALL in a bid to sever ties with this ************, inefficient, pathetic excuse for a "service provider". Months later, they STILL ROB me and leave me feeling disgruntled and BITTER! SIS.