KT
Kennith T
1 reviews | Active since Jan 2014
04 Feb 2018, 16:29
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For some time now I have noticed my prepaid airtime and data just dissapear but every time I think maybe I am confuse.Not at all.Today I have put them to test.I took a screen shot of my balance.Never used my phone for anything.Can you believe it..I checked now.My airtime was R 1.04c ...Looked at it now,guess what..50c......Now I am 500% convinced that Vodacom is robbing millions of people by grabbing small bits of airtime and data hence why they can show growth of millions year on year.Goverment and Icasa must seriously address these issues.Stop having meetings and discussing these issues.I will make it my duty to publish my findings on every platform i can find..Day light ******s I tell you..
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Replies (3)
Vodacom's replyOfficial
05 Feb 2018, 06:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2018, 06:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2018, 16:01Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
We have credited your account as a once off goodwill gesture.
Kind regards
Moddy
Best regards,
Vodacom's reply05 Feb 2018, 16:01
Official
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from happening.
We have credited your account as a once off goodwill gesture.
Kind regards
Moddy
Best regards,
KT
Kennith T's updateReviewer Update
08 Feb 2018, 09:37Good day,
Can I please have a report to show that you have credited my account on ********** . I never saw any credit. As for " A request to have all subscriptions cancelled has been loaded for the number in question",please explain this as I have nothing EXTRA on this prepaid number. Please explain the following as well "Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset"As far as I know If I am on the internet I am using my DATA not my AIRTIME.I check this on a regular basis and monitor to see after being on the internet that you have deducted the data. Here is the most amazing part of ALL.You are giving me your explanation or reason as to why my airtime fly without me using this hey,Well let me tell you this. When I have NO airtime and I only have my DATA....I still do everything the same as when I do have airtime. Why am I not affected in any way when I don't have airtime. That clearly do not make sense at all.Here is the Cherry on top for you. I did another test yesterday.,( screenshot to prove it),I did a balance check and I had R 94 Airtime. Never used any airtime besides DATA. Did a balance check now and I have R 78,45. Where did it go if I don't use Voda airtime. Please post or mail me an explanation. I will mail your customer service,Ombudsman,Consumer protection because this is not on at all.
KT
Kennith T's update08 Feb 2018, 09:37
Reviewer Update
Good day,
Can I please have a report to show that you have credited my account on ********** . I never saw any credit. As for " A request to have all subscriptions cancelled has been loaded for the number in question",please explain this as I have nothing EXTRA on this prepaid number. Please explain the following as well "Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset"As far as I know If I am on the internet I am using my DATA not my AIRTIME.I check this on a regular basis and monitor to see after being on the internet that you have deducted the data. Here is the most amazing part of ALL.You are giving me your explanation or reason as to why my airtime fly without me using this hey,Well let me tell you this. When I have NO airtime and I only have my DATA....I still do everything the same as when I do have airtime. Why am I not affected in any way when I don't have airtime. That clearly do not make sense at all.Here is the Cherry on top for you. I did another test yesterday.,( screenshot to prove it),I did a balance check and I had R 94 Airtime. Never used any airtime besides DATA. Did a balance check now and I have R 78,45. Where did it go if I don't use Voda airtime. Please post or mail me an explanation. I will mail your customer service,Ombudsman,Consumer protection because this is not on at all.