1 reviews | Active since Mar 2009
Few months ago Vodacom debited just over R17000 from my account which I got reversed by the bank and put a stop order on the account, they phoned me saying I owe that much but I didn't pay, the following month the amount was around R12500, which even got me more enraged, I've been on the call with them for hours on the phone and they cut me off numerous times and never put through to a team leader or manager because they were also too busy, eventually I got assistance from Janine from the accounts department and my bill was R2500 for the 2 months I didn't pay, today they debited my account as per usual but status is still as arrears I'm sure they reported it to ITC, on top of it admitting they made an error with my account they charged me penalties for not paying my account.
South Africa's no 1 service provider or ripping people off, still till today data goes missing, calls get cut, I have to call sometimes 4 times to make a call.
Please don't call me regarding this issues I don't wanna hear more bullsh*t.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
Our records reflect that you have logged an enquiry with our accounts division.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
Our records reflect that you have logged an enquiry with our accounts division.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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