1 reviews | Active since Nov 2017
I received a call from Vodacom reminding me about the upgrading and I told the person that I didn't want to have a contract anymore but she convinced me that I will spend less on data, so we agreed that I will receive 2gig and 150 airtime a month for R259. Then boom today I get an sms telling that my bill is R1685, when I called Vodacom I was told about the open line and it is the first time I hear about that since I had my first contract with Vodacom in 2012. Why was I not told about this open line thing? I was misled here, how am saving if I am supposed to pay close to 2000 p.m?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Dudu Chaka,
Thank you for your patience.
I've responded to you via email with feedback.
I do apologise for the delay in response.
Regards,
UW
Best regards,
Dear Dudu Chaka,
Thank you for your patience.
I've responded to you via email with feedback.
I do apologise for the delay in response.
Regards,
UW
Best regards,
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