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I have a 20GB (10GB day and 10GB Night Owl) mobile router which I should be paying R299 a month However, despite my constant requests of putting a limit on my account of R50 above the contract price, this was not done. Many times I have overlooked the fact that the above has not been done and logged service requests/incidents - however with no feedback till today. Now - my invoice for Nov 2017 (usage for Oct 2017) is R18900 How on earth is this possible? I need this rectified by my debit order date in November

I will never contract with Vodacom again, their service is non existent and I cannot believe they have been getting away with this for years.