JB
Johnie B
1 reviews | Active since Mar 2009
10 Oct 2017, 09:07
****************
A few months back I started getting this Vodaphone Live "Subscription" on my account and I have ever since been trying to get it removed - to no avail.
When you call the Call Centre is almost always has higher than normal call volumes and you hold on for ages to be assisted; go through the whole rigmarole just to find the "Subscription" on your statement again next month.
Why do these Service Provider even bother to have call centres if they cannot resolve issues.
Also how can these "Content Providers" be allowed to just add items to your account and take your money - there should be a law against this.
Anyway - I am done with Vodacom; adios!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Oct 2017, 09:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Oct 2017, 09:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Oct 2017, 09:40Dear Johnie
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
Vodacom's reply18 Oct 2017, 09:40
Official
Dear Johnie
Please be advised feedback has been sent to you via SMS.
Regards,
RJ
Best regards,
JB
Johnie B's updateReviewer Update
18 Oct 2017, 09:56RJ
Why is vodacom communicating via SMS what happened to good old courtesy to phone a customer.
I have been phoning you up for months now; least you can do is resolve this query in a professional manner.
Regards
Johnie
JB
Johnie B's update18 Oct 2017, 09:56
Reviewer Update
RJ
Why is vodacom communicating via SMS what happened to good old courtesy to phone a customer.
I have been phoning you up for months now; least you can do is resolve this query in a professional manner.
Regards
Johnie
JB
Johnie B's updateReviewer Update
13 Dec 2017, 10:03So here we are again or should I say STILL - same story 2 months later. I went as far as to "try and" move to Prepaid but instead I got 24 month contract. Now I have to get the "new" contract cancelled to move the number to Prepaid. Spent over a half en hour on the phone today trying to get this resolved. How are these people getting away with this!!!
JB
Johnie B's update13 Dec 2017, 10:03
Reviewer Update
So here we are again or should I say STILL - same story 2 months later. I went as far as to "try and" move to Prepaid but instead I got 24 month contract. Now I have to get the "new" contract cancelled to move the number to Prepaid. Spent over a half en hour on the phone today trying to get this resolved. How are these people getting away with this!!!