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I am a brand new contract client with vodacom, I received my Device etc then within a week my account was debited twice for the same amount.

I contacted the call centre who informed me what the 1st one is for and they could not provide me with the details of the second one. I then got transferred to the accounts department. I was then advised that it is a duplicate debit because of the notification that was sent to the bank a few days before the time.

All good and well you made a mistake everyone makes mistakes, then I was advised I can return the debit however there is a R100 fee which they will dispute. When I asked them are you going to cover my bank charges for disputing a debit order, she came back to me and said no. So how is this fair on a new clients or any client to pay for a mistake that was made by you! I asked about the process of cancelling my contract which is not even 10 days old probably and the cancellation department says they cannot give me a quote now as there is bill run.

Is there no cooling off period where I can cancel my contract and pay my device? Worst mistake ever to take a contract with Vodacom