AA
Aasif A

1 reviews | Active since Sept 2017

26 Sept 2017, 21:14

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Vodacom red limitless package is clearly not limitless like it is marketed. Ever since I signed up, I can only send out sms's up until the 6th of the month. Thereafter it says 0 sms's. After numerous calls to the call centre and being transferred from division to division, the call eventually gets cut and nobody gets back to me. I keep getting referred to a store for a swim swap but the issue persists. Hence my issue has never been resolved and my reason for signing up the contract was for the limitless SMS's.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2017, 06:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Oct 2017, 13:01
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,