1 reviews | Active since Mar 2013
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<p>Today I received my account for my 2GB data contract which I have set a limit on. The limit is R200. So on the 20 July 2016 at 12h28 I receive an sms stating that I have exceeded my limit on this contract. But today I received a bill for extra data usage of R2000! So the old story they tell you is they cannot determine exactly and the session stays active. But they are able to sms you to let you know exactly when you have exceeded your limit in full. How is that for double standards. And by the way, funny how they can terminate service on a pay as you go contract when the money runs out. If I havent set a limit, I would be more than happy to pay. But I did set a limit for that specific reason. This is unacceptable. It is bad enough that us as consumers are being exploited by loaded data fees. But this is purely money making where you would think that by being a costumer for Vodacom they would have youyr best interest at heart. Which they dont.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
How is that for great service?? Since my review I have not had any communication from Vodacom at all. Once again, probably just going to debit my account with the amount and then make empty promises again. Apparently the best mobile provider in the country.... Not by the way they handle queries.....
How is that for great service?? Since my review I have not had any communication from Vodacom at all. Once again, probably just going to debit my account with the amount and then make empty promises again. Apparently the best mobile provider in the country.... Not by the way they handle queries.....
