1 reviews | Active since Jun 2014
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I had a contract with Vodacom of which I requested a Premature Cancellation. I was explained that I needed to pay in a certain amount for the handset (which I had no problem paying) I was also told that I needed to pay a full installment for the month of February as they will be loading my minutes and data for February. On the 12th of February they changed my contract over to prepaid and I forfeited all my minutes including my data and Vodacom still expects me to pay the full installment? When I queried this, I was told that I must remember that I cancelled the contract before the time. If this is the case why did I pay in for the premature cancellation? Surely this amount is for the handset as I cannot pay for data I did not receive. I refuse to pay the full installment!
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Kind regards
Consumer Website Team
Best regards,
Thank you for your time and effort informing us of your concerns.
Please note that a consultant will contact you in order to assist you.
Kind regards
Consumer Website Team
Best regards,
