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I've written a few complaints about the situation I'm in. I was told that a refurbished phone is one that had its defect fixed,but twice I received an exchanged handset and twice have I found something to be wrong with it. The first one(after damaging MY handset)had scratches on it and after 3 whole weeks I received 1 with a crackling speaker. I asked the branch manager why there was music on the phone the 2nd time around,he said sometimes the people at ARC test to see if everything is okay. Only to my surprise because of the actual issue with the phone! Those who do the checking need to get off their ****s and do their actual job! Since I cannot be reassured it will be a fully functioning phone I will receive the THIRD time around, where does this leave me? I will be left with yet another defective handset and will keep on returning it until I receive a fully functioning 1, which could take the whole year with the disgusting service being provided. No loan phone has been provided after 2 promises were made either. I've had about 2gigs of data that expired over this period. Leaving me ****** of +-R298.00. Also, this phone is being paid for while not in use. ****************!<br>