1 reviews | Active since Jul 2016

18 Sept 2016, 11:43

Daylight ******s

<p>I have recently acquired a quotation to Cancel my contract due to the pathetic service received by Vodacom. Subsequently I have paid the settlement amount. I have since been having my account debited every month and each time I contact Vodacom they throw me around to different departments and say I still owe them money (Yet they provided a settlement amount - ***********!!!!). I have aslo sent numerous emails which include the CEO's office and no response has been received thus far. Please refrain from going into contracts with Vodacom as Customer ******* and Poor Service is their Number One Priority. I am now considering Legal advice on the matter and bringing this issue to the the attention of media to advise people of the level of Service Vodacom is providing.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2016, 07:00
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Social Media Team

Best regards,