RC
Rodney C

1 reviews | Active since Jun 2011

11 Dec 2017, 05:49

Daylight ******s

I transferred ownership of a number from a CC of which I am the sole member, to myself and at the time there was a substantial credit balance on the account. I have just received my latest statement which shows no record of this credit balance.. The slate has been wiped clean and I now owe an amount for the latest invoice. Where is my money. It is amazing how the account is still available on my profile on Vodacom login but the balance has suddenly changed with no history available on the account..

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2017, 06:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RC
Rodney C's update15 Dec 2017, 05:50
Reviewer Update
This is becoming standard practice with Vodacom now. Not even customer relations bothers to contact you apart from window dressing hellopeter with a standard (probably computer generated) response. This will not be the first time that I have had to persist with the same complaint until some body actually bothered to address the issue..So here we go again. Helloooooooo
Vodacom
Vodacom's reply18 Dec 2017, 12:44
Official

Good day Rodney,

As per our email, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,