PJ
Palesa J
1 reviews | Active since Dec 2016
18 Mar 2021, 14:52
Daylight ******
Vodacom needs to come to the party and explain their contracts or cancel whatever relationship we have....
I installed a WiFi fibre with them in 2018 as a 24 months contract and our contract ended and continued on a month to month service with them.
I lost my employment last year in July and try by all means to pay and if the debit order bounces, pay the monthly amount at the shop n reconnect.
Feb 2021 on the 22 by connection had issue and i called and was given reference number. The people never came to fix it I was told I owe R400 because every time my debit order bounces am charged R209 on the system, the question is why when am already paying R110 failed debit order with fnb...again am only being informed of the errors when I have a problem with WiFi.
The month of March I still didn’t pay because we have a month to month agreement with them am still sent a bill for a service that I didn’t receive as my account is suspended.
Can vodacom explain what the hell am I being billed for when I stopped using ur service
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Replies (2)
Vodacom's replyOfficial
19 Mar 2021, 08:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Mar 2021, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Mar 2021, 09:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Account Holder was contacted and billing explained.
Please contact the subscriber Collections Department on *** should you require any further assistance.
Regards Consumer Website Team
Please contact the subscriber Collections Department on *** should you require any further assistance.
Regards Consumer Website Team
Best regards,
Vodacom's reply19 Mar 2021, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Account Holder was contacted and billing explained.
Please contact the subscriber Collections Department on *** should you require any further assistance.
Regards Consumer Website Team
Please contact the subscriber Collections Department on *** should you require any further assistance.
Regards Consumer Website Team
Best regards,