LM
Lesley M
1 reviews | Active since Sept 2016
21 Jul 2025, 10:56
Daylight ******* on unwanted bundle apps popping up
I had an exorbitant statement this month, where Vodacom charged me for data I had apparently authorised through self-searching. When I called, I did have a very friendly person help me, but he was unable to reverse the charges, as apparently I had already used the data, and these were automatically refilled every time I ran out. I do not search for data bundles, but vaguely remember a link popping up, which I tried to close, but apparently during that process of closing this link, I was charged over R500. This is daylight *******.
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Replies (2)0
Replies (2)Vodacom's replyOfficial
21 Jul 2025, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2025, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Jul 2025, 12:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jul 2025, 12:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
