1 reviews | Active since Jan 2017

26 Sept 2024, 11:08

Daylight *******

I had two mobile contracts with Vodacom and concluded to cancel one. I informed them on the month of the contract expiration and they said it would run for one more month due to the 30 day notice period condition. "No problem", I said. They continued billing me for 3 more months. I contacted them and informed them of this administrative failure. They then effected the cancellation but failed to refund the 3 months subscription unjustly debited from my account. I have been a vodacom customer for more than 20 years but this level of service is unforgivable.

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2024, 15:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team