MC
Mohamed C

1 reviews | Active since Aug 2012

05 Sept 2018, 20:26

Daylight Airtime *******

Vodacom is having over R1000 of my airtime being wipped from my account over the past months! The hidden charges not disclosed on my cell bill! I am paying for content I never signed up for!

I sms'd “STOP ALL” to 31050 months ago. And called the call centre to cancel all spam services..

I am loosing all my airtime! I want a refund!

0
Replies (2)
Vodacom
Vodacom's reply06 Sept 2018, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Sept 2018, 07:31
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,