MY
Marcel Y
1 reviews | Active since Dec 2022
03 Mar 2025, 13:54
daylight *******
Good day this is a very frustrated client here i have placed 2 hello peter complaints no one is attending to my issue which i think is daylight ******ry so they promised me a bag and a M pencil with my tablet when i did an upgrade everyone at the call centre says they going to call you back the last person i spoke to was a team leader and he promised to call me on friday at 10am i have 4 contracts with vodacom and been with them for years because my sister works for them i thought i would be loyal can someone any one sort out this issue its been 3 weeks now
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Mar 2025, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2025, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MY
Marcel Y's updateReviewer Update
03 Mar 2025, 14:09This is the 3 rd complaint it seems as if no one cares for their clients this response i get on all my hello peter complaints it seems as if its an automated response no is helping me is their an escalation process maybe consumer right person
MY
Marcel Y's update03 Mar 2025, 14:09
Reviewer Update
This is the 3 rd complaint it seems as if no one cares for their clients this response i get on all my hello peter complaints it seems as if its an automated response no is helping me is their an escalation process maybe consumer right person
Vodacom's replyOfficial
04 Mar 2025, 08:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2025, 08:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MY
Marcel Y's updateReviewer Update
06 Mar 2025, 12:38Thank you to ashley from vodacom for keeping me informed well done sir you have won me back as a vodacom customer amazing service thank you i give you a 10 rating
MY
Marcel Y's update06 Mar 2025, 12:38
Reviewer Update
Thank you to ashley from vodacom for keeping me informed well done sir you have won me back as a vodacom customer amazing service thank you i give you a 10 rating