Daylight *******!

I took a home internet contract with Vodacom in December 2023. The speed of the line was supposed to be 30mb download and 30mb upload.

From the time i received my router and sim card, my connection has never reached those speeds but i was able to stream stuff and use the internet with buffering that i could live with.

Recently though my current download speed is not even reaching 1mb times. With those speeds, internet access, streaming, etc is basically impossible.

I called the call center on the 06/01/2025. I was on the line with an agent for about an hour. He tried to help find what the issue is but couldn’t come to a solution. He asked me to take screenshots of my app showing the speeds and email his supervisor. Which i did.

His supervisor rep****,” We will escalate to the ADS Technical team and provide feedback within 48 working hours”

I have had no response since that email. I have sent a 2 follow up emails to the supervisor thereafter, to which i have got no reply.

I am still barely able to use the internet connection that im being billed for even though the service im being billed for is not being provided.

If i don't hold up my end of the contract, if i don't pay. Im sure my service will be suspended and I’ll receive numerous calls/messages to pay my account. But when you guys don't hold up your end of the contract, (provide me with internet access with a 30/30 line) then thats fine right???