ZA
Zakirah A

1 reviews | Active since Oct 2022

26 Dec 2024, 14:46

Daylight *******

I am so ****ed off with vodacom on a whole. I have never had a vodacom contract before. So on the 2/12/24 I purchase a data Sim with vodacom and I was told via email to accept a debit order mandate off which I did and it clearly stated on that mandate that they will be debiting and amount of R402 on the 3/01/24. The Sim then arrives and on the 8/12/24 I get an email from the collections department saying I was supposed to pay and amount of R247. Bare in mind, since I received the Sim card I had not gotten a call or email explaining that they will be debiting an amount of 247. So anyway I accept for them to debit 247 on the 31/12/24. To my surprise they debited me on the 24/12/24 which was all good and fine. Then notice they debited me again for 247 about a minute later. I was so ****ed because firstly they don't call to communicate anything or email but they expect me to just smell that I have to pay. And now they have ruined my ITC with all this nonsense. This is daylight *******. Never again will I take a contract with vodacom. The level of communication is poor.

0
Replies (3)
Vodacom
Vodacom's reply27 Dec 2024, 08:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply27 Dec 2024, 08:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
ZA
Zakirah A's update27 Dec 2024, 12:27
Reviewer Update
I contacted the accounts department and was assisted by a gentleman named Jared who was very sweet and understanding. He apologised for what I had been through. And he helped me alot. Thank you Jared