Day ligt ******* and *********** consultant

I have called vodacom last year some where in April 2020 to cancel my damage insurace for my Huawei P20 as my contract was about to expire. My contract expires in August and I was offered 24 months contract for sim card only. They canceled it and my bill even changed. In December I checked my bill through my App and I saw damage insurance of R87. 47 charged on my bill. On the 07 December 2020 I called in to find out how possible it was as there was no billing all along, I spoke to Mathapelo who told me that the system reactivate my insurance by mistake and she said she is canceling it and send an escalation for my bill to be credited. I called again on the 19 December 2020 as I saw nothing was happed, I spoke to Vincent who told me that Mathapelo didn't cancel the policy and he is canceling the policy and send an escalation for my bill to be credited. Today 03/01/2021 I am checking my January bill R87. 47 is also billed for January, why I don't know as my device is not even on contract any more. Those two consultants that helped me is so *********** as they both told me that they had canceled the policy but I'm still billed. I regretted why do I have contract with vodacom if they rob their customers. This is a day light ******* that they are doing, my December debit order even bounce because the money was more that I have in my account, they caused me bad credit and unnecessary bank charges. Someone must fix this issue and I won't recommend anyone to Vodacom as it is not the first time they give me issues