Day light robery from Vodacom fiber. They chose not to deactivate the line and now I have to pay for it 😡😡😡

Item: Vodacom
Rating: 1
Author: zanele N

Not now vodacom fiber saying they won't refund me because the line has usage, obviously they activated someone else's router and I informed them same day and I was sent from pillar to post to date. Vodacom please retrieve all the calls since they are recorded and tell me why you couldn't deactivate the line same time.

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Replies (1)

Vodacom's replyOfficial

16 May 2026, 08:27

Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards,
Vodacom Consumer Website Team

Vodacom's reply16 May 2026, 08:27

Official