KR
Khuliso R
1 reviews | Active since Mar 2012
18 Nov 2019, 12:47
Day light roberry
Vodacom debited my account with R150 after the contract has expired, when I called I was told invoice was issued on the 3rd of November. When I called Vodacom in the beginning of the month the airtime of R150 reflected on my account and the reverse it on the same day but invoice was not reversed. Can I have my refund back because I was billed for nothing. When I called the lady who answered the phone cannot even explained it to me. The contract already expired and called two months before it lapsed. Imagine paying R150 for nothing and cannot be explained.
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Replies (2)Vodacom's replyOfficial
18 Nov 2019, 14:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply18 Nov 2019, 14:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Nov 2019, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply22 Nov 2019, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
