CT
Craig T

1 reviews | Active since Jan 2019

16 Jan 2019, 08:06

Day Light ******* "Vodacom"

Good Day

I would like to know from vodacom. How can you say you are not *****ing from your customers,when you are *****ing our data right from under our noses.I am on the RED VIP contract, I get 20gigs data a month, vodacom carries over the data that you don't use but here is the catch. The data has a expiry date for the end of the following month and this is where it gets very interesting. In the following month where the data is going to expire, i cant use that data, until i have used my topped up data for the new month, i barely get through 20gigs and im sure its the same with most people if you have wifi at work and home. Now if you take 6gigs that was left over from the previous month at R119.00 for 2gigs, you do the math and they just resell that data to us. I'm sorry but that is day light *******!

0
Replies (3)
Vodacom
Vodacom's reply16 Jan 2019, 08:56
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply16 Jan 2019, 10:20
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.   Please be advised as per Vodacom Contract Terms and Conditions the allocated bundles and minutes are allocated in that way whereby you will first use the most recent minutes/bundles allocated. 

Please click on the below link for vodacom contract terms and conditions:  http://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions 

 Regards  Consumer Website Team 

Best regards,

CT
Craig T's update16 Jan 2019, 15:47
Reviewer Update
I don’t thing you guys really understand what I am getting at. Why must I use my most resent data when I can use last months data that was carried over first leaving me with more data for the following month, instead of Vodacom just taking it away (Steeling by the looks of it) After all, I am paying for it. So by law, if I can produce a receipt, I own it, meaning. It’s mine. What Vodacom is doing, is wrong and *******.