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lizeka N
1 reviews | Active since Mar 2020
12 May 2020, 16:04
Day Light *******
Last year I app**** for Vodacom data contract. I was approved and I was happy. I was happy not knowing that i have been blindly been ******. Why did you people approve my contract knowing that I will not be able to use the Data in the area i am in? In application you ask for Physical address that should have told you that in Dordrecht I will be wasting my money with this contact. The most frustrating part is that i have to buy extra data from a different network for my kids to do school work while have data that i cannot use. Please cancel my contract and I do not expect any penalties as i am paying my monthly dues yet I am not getting any service from you.
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Replies (3)
Vodacom's replyOfficial
12 May 2020, 16:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2020, 16:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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lizeka N's updateReviewer Update
23 May 2020, 08:57so you have closed my Query wityhout getting back to me with proper feedback and way forward. I suppose you will call again tell me its my fault again.
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lizeka N's update23 May 2020, 08:57
Reviewer Update
so you have closed my Query wityhout getting back to me with proper feedback and way forward. I suppose you will call again tell me its my fault again.
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lizeka N's updateReviewer Update
29 May 2020, 09:33 And how is the query resolved while I am still unable to use the Data. So what is the next step since I am paying for something that I struggle to use.
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lizeka N's update29 May 2020, 09:33
Reviewer Update
And how is the query resolved while I am still unable to use the Data. So what is the next step since I am paying for something that I struggle to use.