DM
Dudu M

1 reviews | Active since Mar 2013

12 May 2017, 08:28

Day light ******* data and minutes + caller ID

<p>Im really frustrated by Vodacom, my husband bought me a contract phone on my birthday last year August, the contract says i recived R110 airtime (minutes) on the 1st of every month, on the 1st on May i recieved my R110 but my phone had prepaid airtime of 29 that i've loaded earlier towards end of April, it had around R16 of airtime, whenever i make calls i buy the 30 minutes for R4 promotions per day or R12 60 minutes for 3 days plus i buy 1G of data monthly, on thursday the 4th May 2017 i had R88... minutes left plus prepaid airtime plus data , so by friday my airtime and minutes were gone, Vodacom was deducting from both my minutes and prepaid airtime for every call i made. this is unfair... l called the customer help line but they said the matter will be resolved up today Vodacom has not bothered to contact me. now i dont have airtime because i normally used R110 for the entire month not the very same airtime plus promotions bought doesnt even last a week, Vodacom i need my money back, 2ndly my husband told me that they didnt ask him if he wanted a caller ID on the contract now, no one explained to him that when you take out a contract that you will not be able to see the people numbers that calls, when we called Vodacom they said we must pay for it, if this was not disclosed to us when they sold my husband this contract? why must we pay for it? I feel very ****** by vodacom. First its my 1 G data that expires out of the blue, My minutes and prepaid airtime disapprearing and now ID callser payment. This is really a robby form Vodacom. I am hugely inconvenienced by Vodacom.</p>

0
Replies (3)
Vodacom
Vodacom's reply12 May 2017, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DM
Dudu M's update16 May 2017, 11:00
Reviewer Update

Guess what, No one from Vodacom has bothered to come back to me. they said my quiry will be resolved after 7 days but up to date nothing has happened. Ref SR Ref 1- ********** ********** . This is pathetic...

Vodacom
Vodacom's reply20 May 2017, 13:28
Official

Good day,

As per our communication sent to you,

his query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart