Day light *******

Hi Can someone senior from Vodacom please call me re our account B***-2. Due to financial hardship we have been unable to pay our account. It is out of contract and we don't use it. I have struggled to get hold of the call centre, and now when I do, they say the account can only be cancelled once it is paid. So in the meantime I have R802 that will continue to be billed until it is paid. So they give you three months to pay but in three months time you will have another R2400 to pay. and the best part is we don't even use this account. This is day light *******. There must be a way to stop the continue month to month payment and let the customer pay what is owing. You can't tell me that is impossible. One day this exploitation will come to an end.