ET
Ecrown T

1 reviews | Active since Nov 2017

13 Aug 2022, 21:18

DAY LIGHT ******* AT VODACOM

I have renewed my cellphone contract telephonically with vodacom assisted by a ***** consultant, under the pretext that I ll pay the very same current amount but it was a hoax. Upon enquiring about the matter, I was told to go the nearby outlet to listen to the tape recording at the outlet I was laughed off hence there was no facility for the latter.

It's 3 months now since the complaints was raised with no luck, all further enquiries are pointing fingers to the inaction of the reward team and this is the 2nd time vodacom consultants took me for a ride fortunately the 1st time was succesfully cancelled after an intervention by hellopeter and reimbur*****t was effected.

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Replies (1)
Vodacom
Vodacom's reply14 Aug 2022, 17:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team