DAY LIGHT ******* AT VODACOM

I unfortunately had no income from January 201up unti now. My ID NUMBER IS ********** 350187 MY CELL NUMBER IS ********** 379. I called the contact centre to make a payment arrangement starting from end of July 2018.To my surprise I was told I should pay an amount of over R19 277.49 for airtime and data THEY WONT BE GIVING ME ON A MONTHLY BASIS OR EVER. THAT’S DAY LIGHT ******* HOW DOES ONE PAY FOR SERVICES THAT VODACOM SAYS THEY WILL TERMINATE ME FROM AND NOT REINSTATE..I understand paying the balance of over R5K FOR THE DIVICES however, The rest is just not justifiable. Kindly rectify the ******* here.to make matters worse the is no even copy of contract.