1 reviews | Active since Oct 2012
<p style="color: #555555;">I purchased a cellphone from Game on the Vodacom network on the 29/04/2016, it included R300 free airtime once off & 100MB x 3 months.I received my first 100MB in store whilst the consultant activated the phone.I did not receive the R300 free airtime at all.I called Vodacom Customer Care numerous times.I then received 1GB on the 30/04/2016.I called Vodacom to find out why I received the 1GB & why I did not receive the R300 free airtime as yet. The customer care consultant Lindelwa and supervisor Jobe were clueless & could not assist me at all.They refused to listen to me & they insisted that they were right.I still did not receive the R300 free airtime.I asked for proof that I received the R300 free airtime but they could not provide me with that too.</p> <p style="color: #555555;">This is completely ridiculous.</p> <p style="color: #555555;">Why advertise when you cannot provide the product or good customer service?</p> <p style="color: #555555;">Total disappointment.</p> <p style="color: #555555;">Number in question is: ***</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
I hope I have been able to improve your Vodacom Experience.
Regards,
Cassandra
Best regards,
Dear Customer,
I hope I have been able to improve your Vodacom Experience.
Regards,
Cassandra
Best regards,
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