SM
Sechaba M
1 reviews | Active since Feb 2013
22 Oct 2019, 11:46
Day light *******
I am sick and tired of Vodacom and the *********** consultants!! I have had a contract with Vodacom for years and I am definitely looking for another service provider now! I asked Vodacom to changed my banking details in July, Vodacom Ref EC-1RAN-1DOV85, that was never done. 3 months down the line they blocked my line for all the bouncing debit orders! I was then given the name of the useless credit controller Alison Benson to unlock my line and reverse all the bouncing debit order charges from July. This has still not been done and I got another sms from Vodacom saying they are going to debit more money from my account. Reverse the charges and credit my account!!!!
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Replies (3)
Vodacom's replyOfficial
22 Oct 2019, 15:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2019, 15:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SM
Sechaba M's updateReviewer Update
28 Oct 2019, 07:56Up until today Vodacom has still not contacted me or reversed their charges!!! It has been a week !!!!
SM
Sechaba M's update28 Oct 2019, 07:56
Reviewer Update
Up until today Vodacom has still not contacted me or reversed their charges!!! It has been a week !!!!
Vodacom's replyOfficial
04 Nov 2019, 13:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that you have been provided with feedback with regards to your service request number EC-1RAN-1DOV85. Kindly note your feedback refers as following:
Please note for us to update banking details a request should be on a signed company letterhead. To cancel debit order you can send a request on a signed company letterhead and ID copy of the signatory. Send to ***
Regards, Consumer Website Team
Please note for us to update banking details a request should be on a signed company letterhead. To cancel debit order you can send a request on a signed company letterhead and ID copy of the signatory. Send to ***
Regards, Consumer Website Team
Vodacom's reply04 Nov 2019, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that you have been provided with feedback with regards to your service request number EC-1RAN-1DOV85. Kindly note your feedback refers as following:
Please note for us to update banking details a request should be on a signed company letterhead. To cancel debit order you can send a request on a signed company letterhead and ID copy of the signatory. Send to ***
Regards, Consumer Website Team
Please note for us to update banking details a request should be on a signed company letterhead. To cancel debit order you can send a request on a signed company letterhead and ID copy of the signatory. Send to ***
Regards, Consumer Website Team