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AVdB
Angelique Van der Byl

1 reviews | Active since May 2016

10 Jul 2020, 16:52

Day light *******

I had a contract with vodacom and paid it up. I went to the vodacom at the bliff, checkers center and asked about canceling the contact they told me that I needed to call cancelation but don't I want to upgrade. They checked my account and said there was no upgrade due. This was two weeks ago. Today I received airtime and wondered where it came from. When I got back from work I check the vodacom site and notices that I had R200 airtime and was billed R800. When I called vodacom to cancel this they said I just upgraded 5 contract at vodacom bluff so how can I want to cancel. I told them that I never did an upgrade. I signed nothing. I don't have any new phones. Cancelations could not help me. Vodacom 082135 could not help me. So I am frustrated right now. Why would I ask for 5 upgrades on airtime only. Who does that. Vodacom bluff, checkers center. I can believe this disgusting service. I want these contracts cancel. I want to be on prepaid with 1 number only. Contact me on ***. MRS As Van der byl.

0
Replies (3)
Vodacom
Vodacom's reply11 Jul 2020, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AVdB
Angelique Van der Byl's update11 Jul 2020, 12:10
Reviewer Update
Well no one has contacted me as yet. Clearly you guy's do not care about how things like this affect a person. I wonder how long it will take to be contacted. Service at vodacom is terrible.
AVdB
Angelique Van der Byl's update13 Jul 2020, 10:30
Reviewer Update
So vodacom has still not contacted me. I decided to contact them. The bluff branch at checkers center advises me that I renewed the contract on line and not at the store. Yet I was clearly told by the cancellation department that the contract had been upgraded at the bluff. And since I upgraded that on line, vodacom bluff can not help me. So they playing a blame game between online and the branch so that no one gets to assist me and I just suffer and pay R800 a month for R200 airtime that I did not want. And all vodacom is doing is sending automated messages.