LB
Layla B
1 reviews | Active since Oct 2017
12 Feb 2019, 19:42
Day light *******
Another thing I upgraded 1st March 2017, I paid 1st instalment 1st April on new subscription including handset fee for the old device. So to my understanding my contact term should end the same time. I called end jan a guy told me to call Feb and my last debt would be march. I called Feb now they tell me my last debit is June how does that work. This is ****************.
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Replies (2)
Vodacom's replyOfficial
13 Feb 2019, 07:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Feb 2019, 09:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers]. In the interim, to obtain your contract term dates, please text the letters "CTD' to 31050 [zero rated].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers]. In the interim, to obtain your contract term dates, please text the letters "CTD' to 31050 [zero rated].
Regards
Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 09:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers]. In the interim, to obtain your contract term dates, please text the letters "CTD' to 31050 [zero rated].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unsuccessful. Should you require any additional assistance, kindly contact 082135 [free from Vodacom numbers]. In the interim, to obtain your contract term dates, please text the letters "CTD' to 31050 [zero rated].
Regards
Consumer Website Team
Best regards,