1 reviews | Active since Apr 2010
Vodacom has ****** me. I took out a new contract and on the recorded line I confirmed that the payment to should be deducted on my normal debit date I think I confirmed this 3 times. To my surprise 2 days ago I was debited R187.63 without being told. I called Vodacom spoke to a lady from the rewards department who said they are aware of this and will refund my money. I haven't heard anything about my refund. I tried calling now spoke to a girl who kept putting me on mute and eventually put me through to he survey whereby I rated her zero,her service was pathetic. Please refund my money now I don't kknow why I continue with vodacom
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Clare,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query has been addressed and feedback was provided to you from the Rewards Team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Clare,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query has been addressed and feedback was provided to you from the Rewards Team.
Regards,
Vodacom Consumer Website Team
Best regards,
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