1 reviews | Active since Sept 2016
Day light *******
<p>I have a contract with vodacom ********** which I have never paid anything more than R700 or so a month, I had a soft lock when I reached R250 & they would let me know once I have exceeded about 50% of the R250 & softlock my line, I wanted to change to prepaid late last year & was advised to take a R35 or so contract that would give me R55 etime every month, that sounded great so my last statement if my contract came eith a ridiculous amount of nearly R5000 which I didn't understand so I didn't pay it & requested an itemised billing of this account, no one bothered to respond to my request until today, even this Wednesday I sent them an email requesting this billing cos now they are threatning me about ITC etc still no one is getting back to me about this, I only used that account in emergency cases like when I am late for work & have no etime in my prepaid otherwise it was a convinience line that I knew was there but never really used it as I travel overseas almost every week as a Flight Attendant & would only request a roamon by sms only when I leave the country , I wish someone can follow this up on my behalf because Vodacom doesn't seem to be bothered by my request of the itemised billing statement.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
