AN
Asanda N

1 reviews | Active since Sept 2016

02 Jun 2017, 11:44

Day light *******

<p>I have a contract with vodacom ********** which I have never paid anything more than R700 or so a month, I had a soft lock when I reached R250 & they would let me know once I have exceeded about 50% of the R250 & softlock my line, I wanted to change to prepaid late last year & was advised to take a R35 or so contract that would give me R55 etime every month, that sounded great so my last statement if my contract came eith a ridiculous amount of nearly R5000 which I didn't understand so I didn't pay it & requested an itemised billing of this account, no one bothered to respond to my request until today, even this Wednesday I sent them an email requesting this billing cos now they are threatning me about ITC etc still no one is getting back to me about this, I only used that account in emergency cases like when I am late for work & have no etime in my prepaid otherwise it was a convinience line that I knew was there but never really used it as I travel overseas almost every week as a Flight Attendant & would only request a roamon by sms only when I leave the country , I wish someone can follow this up on my behalf because Vodacom doesn't seem to be bothered by my request of the itemised billing statement.</p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2017, 12:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,