Day light *******

Ridiculous service, on the 22nd of August they stole my phone and they accessed it and they managed to buy online using my bank app and they took all the advance airtime, since it was a Sunday most Vodacom outlets were closed, I didn't have a phone to even call the call centre. Around 5pm we managed to find one opened Voda outlet at Balfour Park, we did a Sim Swap and requested for the phone to be blocked, but because they were already closing the Agent didn't do her job, I managed to get another phone and called Voda call centre on Wednesday after I saw that the people used my advance, it has been a mission as I have to speak to TOBi not even possible to get to a call centre, I finally managed to call ***4 and clicked on the contract side to even speak to a consultant, they finally transfered my call to the Prepared call centre, spoke to Katlego who finaly blocked my phone and told me that I am reliable for the R200 airitme in advance that was used by these *********, why do I have to suffer for incompetence of their franchises. I have been a very loyal customer for years with Vodacom and now they must know they just lost a customer. Not very happy at all.