TJ
Thania J

1 reviews | Active since Feb 2014

12 Apr 2017, 12:07

day light *******

<p>I have a vodacom contract and I dont make it a habit of checking my bill since recently. I noticed that they charging me for 15MB since August 2016 at a cost of R7.89 ex vat (R9 incl vat).</p> <p>The contract I have is: U choose flexi 110 @ R109/ month icludes device and R110 airtime.</p> <p>I queried the 15MB charge and was told that I activated it via my cell phone on the 15/08/2016, I asked how is that possible? the consultant told me that i dialled some *something number#... and activated 15MB data on my contract. I told her I did not, I didnt even know you could change your contract by adding on data by simply just dialing a *number#... (I dont even know what the number is)</p> <p>Without vodacom even confirming my request via the telephone I paid R 89.94 for the 10 months. She advised me to dispute the charge, really?? I can dispute till I'm blue in the face! Why and how on earth would I want a measly 15mb data added to my bill every month? I dont even get that option (15MB)when i purchase vodacom data via internet banking the most you can purchase is 50MB. </p>

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Replies (1)
Vodacom
Vodacom's reply12 Apr 2017, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,