TM
Tshepiso M

1 reviews | Active since Oct 2013

04 Apr 2017, 13:39

Day light *******

<p>I always tell my friends and people I don't even know how much Vodacom is a great network to be with. I beginning to think twice about that because their promotions are just a **** and that is me putting politely. For the second time in less than 2 montha I'm experiencing the same problem with their "Double Data" promotion. On the 1st of this month I bought 250mb data via Vodacom app but to this day I haven't received my free 7 days data and my original data is finished which also puzzles me because since the 1st April I have been buying NXT LVL 50mb data to sustain my original 250mb until I receive my free 7 days data. What really ****es me off (sorry for my french) right now is that last night when I went to bed I had R198 on my account. I woke up believing that I had my original 250mb in place since I've been sustaining it with the NXT LVL data. To my surprise this morning all my data is finished and I had R153 after buying NXT LVL data. I lost over R35 and I was forced to buy two 50mb NXT LVL data. I called in today to complain an have vodacom sort this out but the agent, Linda, said he will call me around 12pm so we can deal with this. I am sending this an hour and a half later and no call whatsoever. I want my data back, I want my promotional data as the promotion has promised and I want to be reimbursed my airtime</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2017, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TM
Tshepiso M's update06 Apr 2017, 09:53
Reviewer Update

I have been waiting for the due course to happen and nothing still. How long must I wait to habe this resolved? After I have spent more money and experienced the same treatment? No guys, no. This his is the most horrible vodacom experience I have ever encountered since becoming a vodacom client and believe me, I have had bad moments but this is by far the worst. If I am going to be treated like this then I might as go somewhere where my complaint will be taken seriously.