SR
Selinah R

1 reviews | Active since Oct 2018

02 Mar 2022, 17:28

Day light *******

I dn't know how longer will i complain about vodacom my installment was R275 when i took my contract now its R285 which i never even asked questions about.So this month my installment its R516 when i call they telling me its for advance know wanna called me to tell me this, we never had an agreement about such when i took my contract this was not mentioned, i wanna pay my advance cash or with airtime i can't afford to pay R516. I had R136 when i cancelled my advance with them and i owed R186 so i wanna pay that R186 and i want my installment to be tje same amount when i had an agreement of applying for my contract.

0
Replies (1)
Vodacom
Vodacom's reply03 Mar 2022, 07:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team