Day Light *******

<p>what an unpleasent experience I have with Vodacom, such a reputable company who is pathetic at cusomer service. i have been over billed in my Data account that I have and when i wentto inquire at the vodashop CBD no one could help as they claim they do not have access to my account. Very strange but it was easy to create an account and when there is queries there in no help. I have been sent from pillar to post Call centre and Eastgate service centre No Joy!</p> <p>Well i have called the CCC and all the agents i spoke to gave me a different story which makes me wonder where is consistency in all this (Ihave the names Sibusiso, Neo Tshabalala and Phumeza) to name a few since November 2016. Requested for a call back which has never happened and i even stipulated the number i should be called and not even once that has happened.</p> <p>on the 16 january 2017 i took time off to go to the Vodashop (ref number B012) in Eastgate and amazingly i was reffered to Vodaworld in midrand of which i refused to do as i was there in person and a consultant by the name Remelda could not assist me after she took my details down and all the questions she asked. She then reffered me to her Manager Johan who logged a query for me and assusred me that there will be a response in 2-24 hours which has not happened.</p> <p> </p> <p>i then called the Vodashop in east gate and feedback given was that the credits have been passed?? what does that mean will i get the minutes of the voice line reimbursed cause i have that line opened for another person? no answer and clarity provided on that. i was then given the committment that i will get a call back in two hours which never happened from remelda as as she had to follow up for me.</p> <p> </p> <p>I then called on the following day and the line was not answered. called on the 20 January still no help and no information as to why i was not called back moreover Johan was booked off and no one had answeres including Remelda who made a committment to call back at 15:00 which still did not happen. </p> <p>All i need is to understand why am i over billed for a contract that i should be paying less than R600 combined with the Voice and Data and getting charged R3500 for ?</p> <p>I just need to know that so that i can pay and then cancel my contract with Vodacom.</p> <p> </p>